How Do I Connect On The Phone?

I have found that one of the biggest challenges we face today in our high tech society, is the ability to connect. All the time saving tools we've developed block us from connecting.

Take one of oldest tools...the telephone.
Most people use their phone to download information as quick as possible, for me it's my second most powerful connection tool.

When I pick up the phone my purpose is to reach out and connect. I want to uncover new thoughts and feelings about the other person's organization, as well as what's going on in their life. My only true goal is to help build a stronger collaborative relationship with the person on the other end of the line.


If you want to get an appointment, or a "yes" to a proposal ....

• Don't call while you are driving - select a quiet comfortable place with no distractions.
  
• Don't put people on hold - always make the person feel as if they are all that matters at that time.
  
• Don't multi-task - concentrate on the conversation it's the only thing that matters.
  
• Don't be in a rush - be patient, invest the time in the conversation. They'll let you know when they have to go.
  

Give these a try...
Comment back here with your results.

This is Marshall Howard reminding you . . . giving goes where the relationship flows.