Frances Hesselbein has become an iconic nonprofit leader. From her nearly 20 years of leadership with the "Girl Scouts (13 years as national CEO) to her current position as founding president of the Leader to Leader Institute (formerly the Peter F. Drucker Foundation), Hesselbein has shown herself to be a born leader.
Make learning central to your organization. Hesselbein, when she became national CEO of the Girl Scouts, set out to transform a dated program into a contemporary one to meet the needs of the girls...the customers. But she knew that the Girl Scouts needed to be able to keep changing when necessary.
To that end, she invested time and money in the training and development of staff and volunteers. As Hesselbein says, "The first item in your budget should be learning, education, and the development of your people."
As a trainer and speaker, I think this is a great philosophy, but in the last four years, I have seen these budgets cut drastically!
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